What support is available? 

If you or someone you know has been affected by the behaviour of others, there is a variety of support options available to both students and staff. 

For students 

  • Student Life Adviser. An adviser can talk through the University's procedures, how to make a complaint and what support is available, in confidence. 
  • Student Resident Life Team. Whether it is your parish Student Services Resident (SSR) or the Duty SSR, if you are living in UEA residences there is someone to talk to.   
  • The uea(su) Advice Service is a free, confidential, impartial service where an adviser can talk through the procedure, how to complain, what options are available and support you through the process.
  • Health Assured - Employee Assistance Programme. This free confidential 24 hours a day, 7 days a week, 365 days a year service is available to all UEA students and staff. Confidential support independent from UEA, with professional consultation, counselling, information, resources and referrals to services in your local area.
  • Your School. If you are a student you can talk to your academic adviser. 
  • Extenuating Circumstances. If you feel your studies have been affected by what has happened you can consider applying for extenuating circumstances.

For staff 

  • Human Resource Adviser. An adviser can talk through option whether the incident involved another staff member at UEA, a student, or a visitor to campus. 
  • Health Assured - Employee Assistance Programme. This free confidential 24 hours a day, 7 days a week, 365 days a year service is an UEA employee benefit available. Confidential support independent from UEA, with professional consultation, counselling, information, resources and referrals to services in your local area.
  • Equality and Diversity at UEA. They work across the campus on equality matters for both staff and students and have a number of resources and links to support available. 
  • Staff Network Groups. The University has a number of staff network groups. They are a fantastic way to network with people from all over the University, build contacts, share experiences, arrange events and socialise.  Many of the groups also offer confidential support and advisory services from their members to any member of staff. 
  • Trade Unions. There are three trade unions that represent staff at the University Unison, Unite and UCU. 

Other sources of support

General Support

  •  MAP offers  advisers, counsellors, youth workers and other professionals working together to provide the best support we can to young people aged 11-25, in a way that works for them. All of their services are free and confidential. Advice covers mental health, money, housing, benefits, employment, education, training, young parents, relationships, sex, sexual health, gender, and drugs and alcohol. 
  • Victim Support. If you report a crime to the police, they should automatically ask you if you would like help from an organisation like Victim Support. But anyone affected by crime can contact them directly – you don’t need to talk to the police to get Victim Support help. 

Bullying and Harassment 

  • Citizens Advice provides some information on bullying and harassment 
  • Young Minds has put together a blog on how to deal with bullying at University 
  • Victim Support. If you report a crime to the police, they should automatically ask you if you would like help from an organisation like Victim Support. But anyone affected by crime can contact them directly – you don’t need to talk to the police to get Victim Support help. 

Domestic and Relationship Abuse 

  • Leeway. Norfolk’s largest specialist provider of relationship abuse support, is available to offer free help and advice. 
  • Refuge. A Freephone 24-Hour National Domestic Abuse Helpline: 0808 2000 247 
  • Men’s Advice Line. Advice and support for men experiencing domestic abuse and violence. 
  • Galop. For lesbian, gay, bisexual and transgender people. Galop is LGBT+ anti-violence charity. 
  • Women’s Aid. A grassroots federation working together to provide life-saving services and build a future where domestic violence is not tolerated. 
  • The Survivor's Handbook. From the charity Women's Aid is free, and provides information for women on a wide range of issues, such as housing, money, helping your children, and your legal rights.

Hate Crimes 

LGBT+ Community 

  • BLAH LGBT+ Youth provides social & peer support groups for young gay, lesbian, bisexual, trans people or those questioning their sexuality from 14-25 yrs old. Tel: 01603 624 924
  • Mermaids supports transgender, nonbinary and gender-diverse children and young people until their 20th birthday, as well as their families and professionals involved in their care.

Online Harassment

Sexual Assaults 

  • The Harbour Centre. The local Sexual Assault Referral Centre (SARC) has Independent Sexual Violence Advisers (ISVAs) who are trained to look after the needs of a survivor of rape or sexual violence to ensure they receive the best possible care and understanding. Contact them and ask to speak to an adviser in confidence. ISVAs are there to provide information to ensure an individual can make a decision that is right for them. 
  • Rape Crisis England and Wales. Provides further information on supporting a survivor. 
  • Suffolk Rape Crisis. Provides support to women and girls aged 14 and above who have experienced any form of sexual violence. 
  • Sue Lamberts Trust. A Norfolk based charity that provides support for survivors of sexual abuse. 
  • The Survivors Trust. A service for male survivors of sexual abuse as a child or as an adult. 
  • The National Stalking Helpline can give you information and advice on support and options available to you. 
  • Victim Support. If you report a crime to the police, they should automatically ask you if you would like help from an organisation like Victim Support. But anyone affected by crime can contact them directly – you don’t need to talk to the police to get Victim Support help. 

Sex, Relationships and Sexual Health

  • Pregnancy Help 
    • Pregnancy Choices provides support for unplanned pregnancy or loss. Helpline: 0845 2300 123. 
  • Sexual Health and Contraception 
    • iCaSH - sexual health and contraception in Norwich (formerly family planning) provides a range of free and confidential services including all methods of contraception, counselling about unwanted pregnancy, counselling about sexual problems. Tel: 01603 287 345
    • The Grove Genito-Urinary Medicine Clinic provides free, expert and confidential advice and treatment for all sexually transmitted infections, including HIV. Tel: 01603 286 307

Mental Health and Wellbeing 

 If you would like to submit information on a support service you think might help others, please contact us with details by emailing reportandsupport@uea.ac.uk .  
 
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