Please note that the University will be closed from Wednesday 24 December to Friday 2 January inclusive. Any reports submitted during this period will not be reviewed or responded to until the teams return on Monday 5 January.
We still encourage you to submit a report if something happens during the holiday period. Your wellbeing matters to us, and while we can’t respond until we’re back, there are services which can provide support and advice during the break.
Students living on campus
If you’re a student living on campus and need support, contact the Residential Life Team. You can speak to your duty Student Services Resident (SSR) or Residential Life Advisor (RLA) who are there to support you throughout the winter break. Phone 07795 591386 or visit the Life in Residences page on my.uea.
If you need to speak to someone urgently about your mental health or someone you are concerned about, do not delay in seeking help. Contact your out of hours GP; dial 111 - option 2; or attend the Accident & Emergency department at the Norfolk and Norwich University Hospital. For a list of contact details and useful links, visit the Crisis Support page on my.uea.
Staff
All staff have 24/7 access to Health Assured’s Employee Assistance Programme. You can access support at any time through their telephone helpline: 0800 028 0199.
Student Information Zone
The Student Information Zone (SIZ) will be open in person, by phone on 01603 597580, and on Live Chat until 4.45pm on Tuesday 23 December and will reopen at 9.15am on Monday 5 January. For more information visit the SIZ page on my.uea.
Wellbeing support
For a list of free and local NHS mental health support, go to the Student Services NHS Mental Health Support page on my.uea.
For 24/7 access to self-help resources and guidance, go to the Student Services Hub on Blackboard.
Events for all students
The Residential Life team are running a programme of events over the winter break, including a student get together on Thursday 25 December. Visit Student Journey and Support Services events page on my.uea for more information.
Security
The Security Team are available throughout the winter break, operating a 24/7 service. For general security enquiries, the team can be contacted on +44 (0)1603 592352 or by emailing security@uea.ac.uk. If it is an emergency, please use the Safezone app or call +44 (0)1603 59222. Please only dial this number in an emergency.
Student Union Offices
The Student Union office will close at 5pm on Friday 19 December and reopen on Friday 2 January.
Essential contact information
Medical emergencies: 999
Urgent medical advice: 111
University Medical Service: 01603 251600
UEA Security emergencies: 01603 592222
If you need to visit a medical practitioner on the day, go to the NHS Norwich Walk-in Centre.
National anonymous listening services
Samaritans: Call free phone 116 123 (24-hour service)
HOPELINEUK: Call 0800 068 4141, or text 07860039967
Young Minds: Text YM to 85258 (24/7 service)
SANEline: Call 0300 304 7000 between 4-10pm
CALM: Call 0800 58 58 58 or webchat service